Demco Warranty Policies
Original Purchasers Limited Warranty
- Extent and Duration of this Warranty:
Tow Dolly – 1 year (Hubs 3 years) (Tires and Lights are not included in this warranty)
Tow Bar - Limited Lifetime
Baseplate – 1 year
5th Wheel Hitch – 5 year
Application Equipment – 1 year (Tires and Lights are not included in this warranty)
Harvest Equipment – 1 year (Tires and Lights are not included in this warranty)
Trailer Components – 1 year
Braking Systems for Towed Vehicles - 3 year warranty + 2 additional years if product is registered within first 30 days of purchase
- Your Demco product has the above stated warranty to be free from defects in materials and workmanship under normal use and service from date of purchase by the original (first) retail owner, or until it is resold or transferred by the original owner. Any part of the Demco product found in the judgement of the manufacturer to be defective in materials or workmanship will be repaired or replaced at the manufacturer’s option without charge for parts or labor to the original owner.
- Manufacturer and Warrantor:
4010 320th Street
P.O. Box 189\
Boyden, IA 51234
- Repair or Replacement Procedure:
If your Demco product develops a defect during the warranty period, promptly notify Demco customer service department. Until such notice is received, Warrantor will not be responsible for any repair or replacement. Upon receipt of notice from you, Warrantor will have a choice of options in replacing any part it determines to be defective:
a.) Warrantor may require you at your own expense to deliver or ship the part to its factory or authorized dealer. Any defective part will be repaired or replaced and returned to you free of charge. Any part returned to Warrantor and found not to be defective will be returned to you freight collect with an explanation.
b.) Warrantor may elect to ship a new part to its dealer to be exchanged free of charge for the defective part returned by you to the dealer.
c.) Warrantor may elect to ship or deliver a replacement part to your address.
- Limitations on Warranty Coverage:
Coverage under this warranty will be valid only if the customer warranty card is returned by the original purchaser within 30 days of purchase.
Coverage under this warranty will be effective only when a copy of the original invoice, showing the date and location of purchase, accompanies any claim for warranty. This warranty is limited to the original owner and is NON TRANSFERABLE to a second party.
Warrantor has no liability whatsoever and this warranty is null and void if any Demco product has been misassembled or subjected to neglect, negligence, misuse, accident or operated in any way contrary to the operating and maintenance instructions as specified in the Demco Owner’s Manual for that model.
This warranty does not cover any product that has been altered or modified so as to affect its operation, performance or durability, or that has been modified to change the intended use of the product.
In addition, the warranty does not extend to repairs made necessary by normal use of parts, accessories or other equipment which in the judgment of Warrantor, are either incompatible with the Demco product, or affect its operation, performance or durability.
This warranty does not cover:
a.) Normal wear and tear
b.) Road film or gravel damage to paint
d.) Rust damage
e.) Any Demco Product that has been loaded in excess of the load capacity stated on the product identification label
Warrantor has a policy of continuous product improvement. We reserve the right to change or improve the design of any Demco product, including but not limited to state of the art changes, without assuming any obligation to modify any product previously manufactured.
Warrantor assumes no responsibility to the owner for loss of use of the product, loss of time, inconvenience or other damage consequential or otherwise, including, but not limited to expense for gasoline, expense of transporting the product to the dealer and expense of returning the product, mechanic’s travel time, telephone or telegram charges, road service/towing charges, rental of another product during the time warranty repairs are being performed, travel, lodging, loss or damage to personal property or loss of revenue or earnings.
- Limitations of Implied Warranties:
All implied warranties, if any, expire and terminate upon expiration of this warranty. Some states do not allow limitation on how long an implied warranty lasts, so this limitation may not apply to you.
- Limitation of Consequential Damages:
Warrantor’s responsibility under this warranty extends solely to repair or replacement of your Demco product and its component parts.
Warrantor does not assume responsibility for, nor shall it be liable for, any special, incidental or consequential damages. Some states do not allow the exclusion or limitation on incidental or consequential damages, so the above exclusion or limitation may not apply to you.
- Use of Serial Number (SN) or Vehicle Identification Number (VIN)
Be sure to include the SN or VIN number in all communications with Warrantor or its dealers concerning the warranty.
- Purchaser’s Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
- Exclusive Warranty:
This is the only express warranty made by Demco on your Demco product and no agent, employee, or other person is allowed to change or add to this warranty.
No other express warranty has been made or will be made on behalf of warrantor with respect to Demco product or its instruction, operation, repair or replacement. Warrantor shall not be responsible for damage, loss or damage to personal property, whether direct or indirect, whether arising in contract or tort.