Tow Bar Warranty Policies

Original Purchasers Limited Warranty

  1. Extent and Duration of this Warranty:
    Your Demco Tow Bar has a Lifetime Limited warranty to be free from defects in materials and workmanship under normal use and service from date of purchase by the original (first) retail owner, or until it is resold or transferred by the original owner. Any part of the Demco Tow Bar found in the judgement of the manufacturer to be defective in materials or workmanship will be repaired or replaced at the manufacturer’s option without charge for parts or labor to the original owner.
  2. Manufacturer and Warrantor of Tow Bar:
    Demco
    4010 320th Street
    P.O. Box 189
    Boyden, IA 51234
    (712) 725-2311
  3. Repair or Replacement Procedure:
    If your Demco Tow Bar develops a defect during the warranty period, promptly notify Demco customer service department. Until such notice is received, Warrantor will not be responsible for any repair or replacement.

    Upon receipt of notice from you, Warrantor will have a choice of options in replacing any part it determines to be defective:

    a) Warrantor may require you at your own expense to deliver or ship the part to its factory or authorized dealer. Any defective part will be repaired or replaced and returned to you free of charge. Any part returned to Warrantor and found not to be defective will be returned to you freight collect with an explanation.

    b) Warrantor may elect to ship a new part to its dealer to be exchanged free of charge for the defective part returned by you to the dealer.

    c) Warrantor may elect to ship or deliver a replacement part to your address.
  4. Limitations on Warranty Coverage:
    Coverage under this warranty will be valid only if the customer warranty card is returned by the original purchaser within 30 days of purchase.

    Coverage under this warranty will be effective only when a copy of the original invoice, showing the date and location of purchase, accompanies any claim for warranty. Warrantor has no liability whatsoever and this warranty is null and void if any Demco Tow Bar has been misassembled or subjected to neglect, negligence, misuse, accident or operated in any way contrary to the operating and maintenance instructions as specified in the Demco Owner’s Manual for that model tow bar.

    This warranty does not cover any tow bar that has been altered or modified so as to affect the tow bar’s operation, performance or durability, or that has been modified to change the intended use of the tow bar. In addition, the warranty does not extend to repairs made necessary by normal use of parts, accessories or other equipment which in the judgment of Warrantor, are either incompatible with the Demco Tow Bar, or affect its operation, performance or durability.

    This warranty does not cover:
    1) normal wear and tear
    2) road film or gravel damage to paint
    3) paint
    4) rust damage
    5) Any Demco Tow Bar that has been loaded in excess of the load capacity stated on the tow bar identification label.

    Warrantor has a policy of continuous product improvement. We reserve the right to change or improve the design of any Demco Tow Bar model, including but not limited to state of the art changes, without assuming any obligation to modify any tow bar previously manufactured. Warrantor assumes no responsibility to the owner for loss of use of the tow bar, loss of time, inconvenience or other damage consequential or otherwise, including, but not limited to expense for gasoline, expense of transporting the tow bar to the dealer and expense of returning the tow bar, mechanic’s travel time, telephone or telegram charges, road service/towing charges, rental of another tow bar during the time warranty repairs are being performed, travel, lodging, loss or damage to personal property or loss of revenue or earnings.
  5. Limitations of Implied Warranties:
    All implied warranties, if any, expire and terminate upon expiration of this warranty. Some states do not allow limitation on how long an implied warranty lasts, so this limitation may not apply to you.
  6. Limitation of Consequential Damages:
    Warrantor’s responsibility under this warranty extends solely to repair or replacement of your Demco Tow Bar and its component parts. Warrantor does not assume responsibility for, nor shall it be liable for, any special, incidental or consequential damages. Some states do not allow the exclusion or limitation on incidental or consequential damages, so the above exclusion or limitation may not apply to you.
  7. Use of Serial Number Identification (SN):
    The SN is a 6 digit number located on the tow bar identification label. The label is located on the receiver head joint. Be sure to include the SN number in all communications with Warrantor or its dealers concerning the warranty. Serial No.________________________
  8. Purchaser’s Rights:
    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  9. Exclusive Warranty:
    This is the only express warranty made by Demco on your Demco Tow Bar and no agent, employee, or other person is allowed to change or add to this warranty.