A note of thanks, from a happy customer:
There are two attributes that, in particular, are important to customers. The quality of the product -- and the quality of the people that support it.
I've owned many trailers and have purchased product from several competitors of Demco.
I say this with no exaggeration: Demco is -- by far -- the most professional and customer oriented company I have ever worked with. It's not even close. You have a fine company, and I am thankful for your support in troubleshooting my coupler. Here is what I observed:
1. Genuine concern and interest in solving the problem.
2. Cool, calm and friendly interaction. You asked questions and listened.
3. Focus. I never felt as though you were sweeping the concern away to get to something more important (than me, the customer).
4. Clear communication. Your explanations were easy to understand.
5. Expertise. You understand this product hands down.
6. Efficiency. This is a trait that most customer-facing people don't understand. Taking the time to listen and focus actually makes for more time efficiency. It did, with respect, to this coupler issue for me.
Demco is one heck of a good company, and I sincerely thank you.
Good afternoon. I was so pleased with my Demco AutoSlide, and some of the "unintended" positive results I got out of the product, that I felt the need to share and send a few pics. I chose the Demco Autoslide due to owning a Titan XD CC SWB (which is a really short bed) and wanted to ensure I had plenty of cab clearance when turning.
Not only did the AutoSlide give me more than enough room when turning with my fifth wheel, the clearance was so great that I was able to leave my above the rail toolbox and still make almost a 90 degree turn!!
There's not another product out there that I know of that will accomplish that, especially on a 6.5 bed and in most cases, I think on an 8' bed.
You guys saved me $500.00 in having to purchase a fifth wheel tool box. Thanks!
Concerning towing, the AutoSlide dispels all the old myths about using a king pin and fifth wheel. My family and I have put over 2500 miles of towing in this summer and I have to tell you it pulls like a dream! I have to look in the mirror and hope my trailer is still there because it is so quiet without "clunking" or chatter.
I am so excited as to how well the Demco product has proven that my wife is even tired of me talking about it (smile).
Thanks for building such a fabulous product. Money well spent.
We are writing a letter to express our gratitude to everyone in Demco Products (Dethmers Manufacturing Co) for the quality craftsmanship, creativity and professionalism of your employees.
We were impressed by how seriously Demco Products takes it’s commitment to quality, communication and professionalism. Those values are easy to promise but hard to deliver in practice. Demco Products nailed it and everyone involved in the Demco Kar Kaddy Dolly project helped to make it a great experience for us even in the pouring rain. Everything was completed, ready for pick up, on schedule and within our planned budget. They covered our Demco Kar Kaddy Dolly in a sturdy card board box with plastic, added tie downs to prevent movement, then loaded the Demco Kar Kaddy Dolly box expertly onto the back of our pickup. All the Demco Products employees involved in this project were very responsive to our needs. They answered all questions/concerns with a positive manner.
The construction of the Demco Kar Kaddy Dolly and process was made with excellent quality. At home, my husband assembled this Demco Kar Kaddy Dolly with ease because of the easy to follow directions and illustrations.
In conclusion, we found the Demco Products owners and workers to be good, thoughtful, caring people as well as providing excellent products.
We would not hesitate to buy/order Demco Products again. Most importantly, the work itself was of the highest quality.
We have already recommended Demco Products to our friends, and fully intend to use their services again.
We give Demo Products our strongest recommendation. We would highly recommend Demco products to anyone who is looking for wonderful craftsmanship by a professional group whose utmost concern is the owner’s happiness with a positive end result!
-Roger and Mary from North Dakota
I purchased a Demco Aluminator tow bar 10 years ago. It has worked extremely well all this time. Recently I decided to take advantage of the lifetime warranty on this product and sent it back to Demco for the free refurbishing service as a couple of small things were wearing. I received the tow bar back within 2 weeks (12 days of courier delivery) and it is just like new again. What a wonderful service!! I cannot express how happy I am with Demco as a company, as there are so many problems it seems dealing with other companies. Well done Demco and, of course, I will be telling many people about the wonderful service you provide.
-Glen from British of Colombia
I just wanted to reach out and personally thank you for your professionalism and great service while dealing with our issues with our "improperly installed" Air Force One braking system.
I am sure that I am speaking for many. In the RV world filled with poor service, poor communication skills, lack of integrity, professionalism, QUALITY and most of all just honesty and pride in what folks do for a living your passion to make Demco stand out better than the rest shines through!
We own a new and very expensive Newmar Motorcoach that we worked for years to purchase and now find ourselves in a mayhem of poor Dealer networks, Service Centers that are filled beyond capacity, and Manufacturers that are just cranking out inferior products that lack quality control oversight just because the economy is good. It makes NO difference if you spend $200K or $1M...we hear the same horror stories.
It makes us sick, we have nowhere that we can turn where we feel "safe" and not be weary of being ripped off. And, we have been taken advantage of. We read many of the Forums and Blogs and understand that we are not alone and are now currently facing some very serious issues with our Motorcoach. We do however rest assured knowing that our Towed Vehicle is safe behind us and, that Dethmers Manufacturing is there to support us.
If I was not handy and as mechanically inclined as I am we would have sold out and moved on within the first year...
Keep up the GREAT WORK!
-Greg in North Carolina