Inside Sales

Date Posted: December 18, 2018

Description:

Develops and maintains customer accounts. Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as required. Frequently interacts with customers on the phone to provide technical support and troubleshooting of field issues. The right candidate should have basic computer skills (Word, Excel, & Outlook), have excellent communication skills, and be able to work well in a team environment.

Primary Duties:

• Answers customer calls in a timely and professional manner
• Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary
• Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested
• Assists customers with technical support and troubleshooting of field issues
• Communicates with all departments to source answers to questions and concerns
• Provides continual follow up with customers and coworkers to ensure all are informed
• Understanding the office work flow and use of office equipment
• Works with product coordinators on new product development and enhancements
• Assists sales team in forecasting product needs for the next year
• Fills out feedback reports addressing issues to find ways to better serve customers
• Reports new trends, ideas, issues, products and programs to the company
• Assists in designing and developing new products using industry ideas and demands
• Works to assist customers and dealers any way possible, advertising, literature needs, etc.

Qualifications / Experience:

Apply Online NOW

If you have any questions please call 1.800.543.3626 or you can email brad.deboer@demco-products.com

 

Please send your application to:

Email: brad.deboer@demco-products.com
Or Mail to: Attention: Human Resources
4010 320th Street
Boyden, IA  51234